Carlos Fitts
1/5
We had a horrible experience with LNG Landscapes and do not recommend them to anyone who is looking for quality and thorough landscaping work. If you're considering working with LNG I think you should hear our story.
We saved for years to redo our yard. We were happy during the initial meetings and with our project plan. Unfortunately once the project began things went downhill.
The first day of grass removal was disheartening. We asked the project manager (PM) and the crew to be careful with our trees that we had planted years ago and invested lots of time and effort to grow. We didn't want them damaged. Unfortunately the crew worked carelessly and plowed right through roots and branches. We even saw one of them use a tool to cut off large roots instead of carefully releasing the dirt and grass from them. They chose the fastest way to get it done. We were left with damaged and exposed roots, and broken branches. We had to buy 50+ bags of dirt ourselves to re-bury the roots and prevent further damage.
The next day went equally poorly. Most of the crew left early to another job, and once the one remaining person was "done" we pointed out several spots where they hadn't followed the marked removal areas, and showed them the inconsistent grading where our fence was going to go. The crew refused to fix anything until they talked to the PM. Unfortunately he was away and told us over the phone that those were LNG's standards and they would not fix it. This was when we realized we had made the wrong choice, but we felt stuck and hoped things would improve.
We were having our fence installed in a few days (thankfully by a different company), so we had to fix the yard ourselves. It ended up being over 20 hours of work removing grass that was not removed by LNG. We discovered that the bumps in the grading were patches of grass that had been driven over with their bobcat enough times that it looked like dirt. A clear sign of their poor work quality and thoroughness, and very frustrating for us.
Then it was time for the rock installation by LNG. We did a spot check after the first day and found the same poor quality and lack of care on our project. The tarp underneath the rocks was so poorly installed it had gaps, tears, and parts missing everywhere. It looked like a kid had done the work. Our PM said it would be fixed the next day. The second day the crew left with no fixes and without prepping the space for the concrete edging that was going to happen a few days later. Once again we had to work for hours to get the yard ready ourselves.
At this point we reached our limit and asked the PM to stop our contract and not come back. There were items remaining in our project but we had seen enough of the poor quality work. Our PM tried to help, offering several ideas on how to make things right. We no longer trusted their work quality so we declined them coming back again.
After discussing with our PM he went back to the owners and the conversation took a much different approach. The owners were unwilling to work with us and made it feel like they were the victims in this disaster. They said they were already overbudget on time for our project and weren't going to help us make it right. Not the type of people you want running a business. We just wanted to be done with them, so we agreed to receive some additional rocks (which weren't enough to finish) and cancelled everything else so they wouldn't return.
Over the next 8 weeks, we tore out all their poorly laid tarp and rocks, reinstalled it, and spent several thousand dollars in materials (that we had already paid LNG for) to finish our project ourselves.
Working with LNG was a very expensive mistake. We wanted quality work and we paid what they asked for, but received terrible service. I can't understand how LNG can win "Best of Woodbury" given their poor quality work. We certainly can't recommend them to anyone. I do hope they turn things around for the sake of homeowners who invest a lot of money and sacrifice a lot to make their home a better place
